itSMF Bulgaria unites IT service management professionals across the country - sharing knowledge, growing careers, and raising the bar for service excellence.
Part of a global community of 20+ national chapters
itSMF Bulgaria is the national chapter of itSMF International - the global, independent, member-driven forum for IT Service Management professionals. We connect, educate and support Bulgaria’s ITSM community through events, knowledge sharing and internationally recognised best practices, helping organisations of every size deliver better services to their customers.
- The itSMF Bulgaria Board
One membership, a world of professional advantage - locally and globally.
Meet peers from Bulgaria's leading IT organisations at meetups, roundtables and our annual conference.
Free or discounted access to every chapter workshop, webinar and seminar.
Attending chapter events counts toward the 20 CPD points a year that keep your ITIL certification current.
Your membership connects you to 20+ national chapters and thousands of professionals worldwide.
Whitepapers, presentations and session recordings from local and international thought leaders.
Vote at the AGM, join the board, or volunteer - itSMF Bulgaria is built by its members.
Workshops, webinars, roundtables and our annual conference - most events are free or member-discounted, and attendance earns you ITIL CPD points.
18:30 registration · 19:00 – 20:30 EETHosted by KPMG, Sofia
As AI transforms the way organizations operate, understanding regulatory requirements and governance practices becomes essential. This event will provide a practical overview of the EU AI Act, Trusted AI pillars, and proven methods for evaluating AI solutions and their potential impact. Join industry professionals for expert insights, interactive discussions, and networking opportunities.
18:30 registration · 19:00 – 20:30 EETHosted by KPMG, Sofia
🚀 Join us for the launch of our new Tooling Series! We are excited to kick off the first session with a distinguished guest speaker, a ServiceNow Master Architect and ServiceNow MVP, who will share insights and experiences from the world of enterprise ServiceNow implementations. This event is designed to bring together ServiceNow professionals, architects, developers, consultants, and technology enthusiasts for an engaging discussion, knowledge sharing, and networking opportunity. 📢 The exact topic and agenda are currently being finalized and will be announced soon. Stay tuned for further details on the session focus, key takeaways, and discussion themes. Whether you are new to ServiceNow or an experienced practitioner, this will be an excellent opportunity to learn from a recognized industry expert and connect with peers from the community. Speaker: ServiceNow Master Architect & ServiceNow MVP
18:30 registration · 19:00 – 20:30 EETHosted by DXC, Sofia
A practical session hosted by DXC, focused on real-world critical incident management. Join us for hands-on insights, shared experiences and actionable takeaways from seasoned IT Service Management professionals.
18:30 registration · 19:00 – 20:30 EETHosted by ITCE, Sofia
The itSMF Bulgaria Gathering, hosted by our partner ITCE, brings together IT Service Management professionals for an evening of networking and meaningful conversations in a relaxed and welcoming atmosphere. Participants exchange ideas, expand their professional networks, and connect with peers from across the Bulgarian ITSM community.
Recently at itSMF Bulgaria
Recaps, photo galleries and downloadable materials from previous chapter sessions.
Membership runs for twelve months from the date you join. Non-members can also attend a single event at a flat rate.
A personal seat in the Bulgarian ITSM community, regardless of employer.
For organisations building service management capability across a team, with five named members.
For larger organisations that want a wider group of practitioners involved in chapter life.
For training organisations and consultancies taking part in chapter activities with two representatives.
For full-time students and recent graduates starting a career in IT service management.
For those who want to attend a single chapter event without joining as a member.
Pick your membership type above, or write to us - a real human (a volunteer, in fact) will reply within two working days.
Keep your ITIL certification current and your skills sharp - your chapter helps with both.
PeopleCert requires 20 Continuing Professional Development (CPD) points annually - logged through your PeopleCert account - to keep ITIL® certifications current. Points come from three categories: Professional Experience, Professional Education, and Community.
Every itSMF Bulgaria event you attend comes with a certificate of attendance. Chapter events map to the Community and Education categories - our annual conference alone is worth up to 6 points.
See upcoming eventsCertifications stay current when you log 20 CPD points per year through PeopleCert. Miss a year? You can also renew by re-taking the exam or completing a PeopleCert course - but CPD is the cheapest and easiest path.
Register and join any itSMF Bulgaria workshop, webinar, roundtable or conference.
We email you a certificate of attendance within 5 working days of the event.
Sign in to your PeopleCert account and add the activity under the matching CPD category.
Reach 20 points in the year and your ITIL certification renewal takes care of itself.
Our Training Partner members deliver accredited ITIL 4 Foundation, Practitioner and Master courses in Sofia and online - members receive preferential pricing.
Individual and Corporate members save on partner-run courses and selected certification exam vouchers. Ask us for the current offers list.
Need a private course for your team? We'll connect you with the right accredited partner and help shape the agenda.
Looking for the full itSMF International professional development offer?
itSMF Bulgaria is the officially recognised Bulgarian chapter of itSMF International - the world’s independent, not-for-profit forum for IT Service Management professionals.
We are a volunteer-run community of service managers, consultants, tool vendors, trainers and students. Through meetups, workshops, conferences and shared resources, we help Bulgarian organisations adopt global best practices - and give Bulgarian professionals a voice in the worldwide ITSM conversation.
Whether you run a service desk of five or an enterprise service organisation of five thousand, you have a place here.
Meet our boardTo connect, educate and support Bulgaria's IT service management community - through events, knowledge sharing and internationally recognised best practices - so that every organisation in Bulgaria can deliver services its customers trust.
A thriving Bulgarian ITSM community, recognised across Europe, where service management is seen as a strategic profession - and where every practitioner can learn, grow and lead.
Visionaries, investing time and efforts for chapter establishment and growth.
Our volunteers keep the chapter running - organising events, writing articles and welcoming new members. Want to join them?
Volunteer with usitSMF Bulgaria is the Bulgarian national chapter of IT Service Management Forum International - a global, member-driven organisation uniting more than 20 national and regional chapters to advance IT Service Management worldwide.
Our partners
Welcome to itsmfbg.org - our new single destination for events, membership and ITSM knowledge in Bulgaria. Here's what you'll find and what's coming next.
How chapter attendance helps you keep your PeopleCert ITIL certification current, step by step.
Questions about membership, events, training or partnerships? We'd love to hear from you.
We aim to reply within two working days.
Become part of itSMF Bulgaria today - and connect with ITSM professionals across the country and around the world.
