In person15 October 2026
itSMF Bulgaria Annual Summit
Our flagship one-day conference: two tracks, Bulgarian and international speakers, and the annual chapter general meeting.
09:00 – 17:30 EET · Sofia Tech Park, Sofia
Sofia · Bulgaria
Advancing IT Service Management in Bulgaria
The Bulgarian chapter of itSMF International — a volunteer-run professional community for the people who design, run and improve IT services.
- 20+
- itSMF chapters worldwide
- 6
- events each year
- 4
- membership types
- 2026
- chapter established
Our mission
Why this chapter exists
itSMF Bulgaria brings together the people who keep Bulgarian IT services running. As the national chapter of itSMF International, we advance the practice of IT Service Management through open knowledge sharing, professional development and a community where practitioners, leaders and academics learn from each other.
Membership benefits
What you get as a member
Every membership funds the community directly — venues, speakers, research and a knowledge base built by Bulgarian practitioners.
Local practitioner network
Regular meetups in Sofia and online with people solving the same service management problems you are.
Global itSMF access
Research, publications and chapter exchange from the international itSMF community.
Events at member rates
Discounted or free access to the annual summit, workshops and roundtables.
CPD and certification support
Guidance on ITIL CPD points, certification renewal and structured professional development.
Knowledge library
Case studies, templates and session recordings contributed by Bulgarian practitioners.
Visibility for your organisation
Speak, host or partner — put your team in front of the Bulgarian ITSM community.
Latest
News & articles
Chapter news
itSMF Bulgaria is open for membership
After a year of informal meetups, the Bulgarian chapter is formally accepting individual, corporate, training partner and student members.
CertificationITIL CPD points, explained without the jargon
How continuing professional development points work, how many you need, and which chapter activities count toward renewal.
ResearchThe state of ITSM in Bulgaria: what our first survey found
Sixty-one Bulgarian organisations told us what they run, what they measure and where service management still hurts.
Upcoming
Next in the calendar
Online3 September 2026
Roundtable: AI and the Service Desk
Practitioners share what actually shipped: deflection rates, knowledge quality and the operating model changes nobody warned them about.
18:30 – 20:00 EET · Online (Zoom)